Privacy Policy

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Privacy Policy for Delhi Urbania Hire

At Delhi Urbania Hire, accessible from www.delhiurbaniahire.com, your trust means everything to us.

When you choose us for Luxury Urbania Vans & Tempo Travellers Rental Service or Tour Packages, you rely on us not only for a smooth travel experience, but also to protect your personal information. We take that responsibility seriously.

This Privacy Policy explains in clear, simple language about what information we collect, why we collect it, how we use it, and the choices you have.

1. Information We Collect

a) Information You Provide to Us

We collect personal details you share with us when you make a booking or contact us:

  • Name
  • Phone number
  • Email address
  • Travel preferences (pickup/drop points, dates, vehicle choice, trip details)
  • Any message or enquiry you submit

b) Automatically Collected Information

When you visit our website, some information is collected automatically through cookies and browsing tools:

  • IP address
  • Browser type
  • Device details
  • Pages Visited
  • Time spent on pages
  • General location (approx.)

This helps us understand what our users like and how we can improve.

c) Payment-related Information

If you make a payment, your transaction may pass through secure third-party payment gateways.

  • We do NOT store or access your credit/debit card details.

d) Voluntary Feedback / Surveys

  • Sometimes we reach out for feedback or surveys to understand your preferences.
  • Participating in these is always your choice.

2. Why We Use Your Information

  • We only use your information for genuine and helpful purposes, such as:
  • Processing bookings and providing services
  • Communicating confirmations, reminders, or travel updates
  • Enhancing our website experience
  • Responding to enquiries or support requests
  • Improving our services based on analytics and customer feedback
  • Sending promotional offers (only if you choose to receive them)
  • We do not use your data for anything unrelated or unnecessary.

3. Cookies & Tracking Technologies

We use cookies to make your browsing experience smoother and more personalized. Cookies help us:

  • Understand website performance
  • Improve load times
  • Analyze which pages customers find useful
  • Deliver relevant content
  • You can disable cookies anytime through your browser settings - no hard feelings.

4. Analytics & Tracking Tools

To understand our website performance and user behavior, we use:

a) Google Analytics Tracking For

  • Pages visited
  • Time spent
  • Device/browser info
  • Approx. location
  • Google may use cookies for this.

b) Google Search Console

  • Shows how users find our site on Google.
  • It does not collect personal data.

c) Other Tracking Tools

We may use pixels or tags to understand ad performance or conversions, but these do not collect personal data unless you voluntarily submit it.

5. Sharing of Information

We respect your privacy.

We never sell your personal information.

We may share limited data only with:

  • Trusted partners (drivers, operators) to complete your bookings
  • Payment gateway providers
  • Analytics/marketing tools
  • Legal authorities if required by law

Every partner we work with follows strict privacy and security guidelines.

6. Data Security — How We Protect You

Your data is stored securely using:

  • Encrypted communication
  • Secured servers
  • Access control
  • Regular monitoring
  • While no online platform is 100% risk-free, we take all reasonable steps to protect your information.

7. DPDP Act (India) Compliance

We follow the Digital Personal Data Protection Act, 2023 by ensuring:

  • Clear notice before data collection
  • Consent wherever required
  • Only data that is necessary is collected
  • You can correct, update, or ask for deletion
  • Grievance redressal system is available

8. GDPR (EU) Compliance

We follow the rules of the GDPR (General Data Protection Regulation) for our users in the European Union. This means:

  • You have full control over your personal data.
  • You can request to see, update, or delete your data at any time.
  • We only use your data for clear and lawful reasons, like processing your booking or improving our services.
  • We do not share your data with anyone unless it is required to complete your service or we are legally required to do so.
  • If you want to access, change, or delete your data, you can contact us anytime and we will respond within a reasonable time.

9. Data Retention Policy

We retain your data only for:

  • Booking and service completion
  • Legal/regulatory compliance
  • Analytics (anonymised where possible)
  • Improving service quality

We don’t keep your data forever — only as long as needed.

10. Third-Party Links

  • Our website may contain links to other sites.
  • Once you leave our website, their privacy rules apply.
  • We always recommend reading their policies too.

11. Updates to This Policy

We may refresh this policy occasionally to keep up with laws or improvements.

12. Contact Us

If you ever have questions, concerns, or requests about your data:

Delhi Urbania Hire - Urbania Van Rental Service Provider In Delhi

🌐 Website: www.delhiurbaniahire.com

📩 Email (Privacy / Support): info@delhiurbaniahire.com

📞 Phone: +91 9643469197

We genuinely care about your comfort, privacy, and trust. If anything feels unclear, we’re here to help just reach out.

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